Several people call at once
When calls arrive together, your team needs clear rules for handling them. Callers need a path to the people who can help.
Business telephony
and cloud PBX
Numbers for simultaneous calls, SIP connectivity for your existing PBX, or a cloud PBX with a mobile app. We plan calling around the people in your team and the customers they serve.
Cloud PBXMobile appHD voice with G.722
TELEPHONY AND CLOUD PBX
Calls should connect people. Even at busy times
Colleagues work in different places
The office, another branch or working away should fit into a consistent approach to calls. Telephony needs to reflect how your team moves.
Useful details stay inside a call
After a conversation, someone needs to follow up. Recordings, transcripts and links to working systems help the team return to what was discussed.
CALLS THAT FOLLOW YOUR RULES
From the first ring to the next action
Connect your own compatible PBX through SIP trunking. If you prefer a phone system delivered as a service, choose a cloud PBX with the features below. We plan numbers and call capacity around your operations.
Multi-channel and toll-free numbers
A multi-channel number supports simultaneous calls on one number. A toll-free number lets customers call at no charge; your business covers incoming call costs under the agreed terms.
IVR voice menus
Let callers choose what they need help with. The menu directs a call towards the appropriate team or service.
Queues and forwarding
Define what happens when several calls arrive or a call needs to move to another colleague.
Internal extensions
Connect people within the business through PBX extensions. We shape the numbering structure around your teams and workplaces.
A mobile app
Include colleagues working away from the office in business calling. We fit the mobile app into the call-handling rules you choose.
Call recording
Return to a conversation where your process requires it. Recording scope and settings are agreed around the way your business operates.
Call transcription
Use a text transcript for follow-up work. It helps the team revisit details and prepare the next action.
Integration with your systems
Tell us where your team works with customer and call information. We assess the integration options for the specific systems you use.
HD VOICE / G.722
Make every word clearer
G.722 carries a wider audio frequency range than a conventional narrowband phone call. Speech sounds more natural and is easier to understand — for customer conversations and longer team calls.
We offer HD voice with G.722 support when calling all mobile networks. End-to-end HD quality requires compatible devices and support across the voice path, and also depends on both participants’ connections.
HOW IT WORKS
First, understand the path each call should take
People and calling patterns
We review users, numbers, simultaneous calls and which team should handle each type of enquiry.
Design the call flow
We plan IVR menus, queues, forwarding and extensions, as well as how recordings and transcripts will be used.
Devices and integrations
We assess connectivity needs, existing phones, the mobile app and links to other systems.
Configure and check
We check the planned calling scenarios and walk through how colleagues will use the service.
FOR OUR FIRST CONVERSATION
Tell us how your business handles calls today
You do not need to know every feature name. Explain what should happen when a customer calls and where the current setup falls short.
- Number of users, workplaces and phone numbers
- Expected simultaneous calls, if known
- Required functions and typical situations
- Existing phones and business systems
QUESTIONS & ANSWERS
What you might want to know
Can we use our existing PBX?
Yes. A compatible PBX can connect through SIP trunking. If you do not have your own system, we offer a cloud PBX as a service. We review connectivity and devices for either option.
Can calls be recorded and transcribed?
Yes. Both recording and text transcription are offered. We agree the scope and configuration around your working processes.
Can the PBX connect to our existing systems?
Integrations are part of the offering. Tell us which systems you use and what the integration should do; we assess the specific options and scope during planning.